We hope that you will be pleased with your purchase. However, should you wish to return your order and receive a full refund, the items must be returned to us in fully resalable condition in all the original packaging. The item needs to be received back within 28 days from the day the parcel was delivered. Returns on sale goods are reduced to 14 days.
Please note that custom orders and custom sized peg rails are not eligible for return or refund.
If an item is faulty then please contact our customer services team at firstname.lastname@example.org or 08456 528567 and they will be able to assist with a replacement or a refund. Please do not return a faulty item without contacting us first as we will be unable to refund your return postage charge.
5A Lower South Wraxall
Bradford-on-Avon, Wiltshire BA15 2RR
Telephone: 08456 528 567
Please wrap your returns carefully and return them in their original unused condition. To complete your return, we require a receipt. We strongly recommend that you obtain a proof of posting receipt from the Post Office or Courier as we cannot be held responsible for goods whilst in transit from customers.
Customers are responsible for paying all postage costs for goods if they choose to return items unless the items were received in damaged or faulty condition. If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We suggest the following services for your returns:
Smaller items: Please ensure that you include your Receipt within the parcel and return your it using one of the methods listed below:
A – Return using Royal Mail
We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us.
B – Return using Collect+ from just £4.99. Collect+ is a convenient way to return parcels at over 3,500 local shops; most are open from early until late, 7 days a week.
Please note, you must obtain a returns label before taking your parcel into a Collect+ store. Collect+ will not accept responsibility for parcels handed into a store without a returns label. This service can be used for parcels weighing up to 10kgs and includes online tracking and up to £40 insurance.
Please note that you can only return your item by Collect+ in the UK and for parcels with dimensions no larger than 50x30x30cm (cabin size baggage), which weigh no more than 10Kg.
Refunds (if applicable)
Once your return is received your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that refunds for items bought as gifts can only be issued to the original purchaser. We can however exchange an item that was received as a gift without the original purchaser knowing but you will have to pay any difference in cost that is due.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. We will deduct postage costs from refunds for orders that were over £100 where free postage was offered but items to the value of £100 or more were returned.
If you wish to return an item for an exchange, and the original item is not faulty or damaged, you will be responsible for the returns postage. You can return exchange items using the instructions above.
If the exchanged item is of a lower value then a refund will be issued for the difference, providing the return is made within the 28 day returns period. If the exchanged item is of a higher value then a member of our Customer Service Team will be in touch to take the additional payment required.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.